Refund Policy
Effective November 4, 2026
Version française · Previous version (November 1, 2026)
This policy covers payments for QRCode Alligator's paid plans (Alligator Business). The generator and the free tier of the tracking service cost nothing, so there is nothing to refund. Paid plans are not on sale yet; this policy applies from the day they are. Payments are processed by Paddle.com, our reseller and merchant of record, and refunds are issued by Paddle.
Yearly plans
If you ask within 30 days of a yearly charge, the first one or a renewal, we refund it in full. You don't need to give a reason. This is in addition to your statutory rights.
We email you a reminder 30 days before each yearly renewal, so you have time to cancel before you are charged.
Monthly plans
Monthly charges are not refunded, except where the law of the country you live in gives you a right to withdraw from the purchase, as described below and in Paddle's refund policy, at paddle.com/legal/refund-policy.
Your right to withdraw: Georgia, the EU and the EEA
If you live in Georgia, the EU or the EEA and buy as a consumer, you may withdraw within 14 days of your first payment, without giving a reason, on a monthly or a yearly plan. Paddle, our reseller, will refund your payment in full, VAT included, within 14 days of your notice.
To withdraw, email support@qrcode-alligator.com or send this form: “To Individual Entrepreneur KONSTANTIN UVAROV (QRCode Alligator), Georgia, Tbilisi, Chugureti District, Mikheil Tsinamdashvili Street, N 52, support@qrcode-alligator.com: I withdraw from my contract for (plan), ordered on (date). Name, address, date.”
Germany and the Netherlands
If you live in Germany or the Netherlands and buy as a consumer, after the first year you can end a yearly plan at any time, and we refund the unused full months.
Quebec
If you live in Quebec and cancel a plan, we refund the unused part of what you prepaid.
South Korea
If you live in South Korea, you may withdraw within 7 days of each charge, monthly or yearly, without giving a reason, for a full refund. After that you can end your plan at any time, with no penalty, and get a refund for the remaining days of the period.
Taiwan
If you live in Taiwan, you may withdraw from a monthly or yearly plan within 7 days of starting it, without reason or cost, for a full refund (Consumer Protection Act Art 19).
Cancelling
You can cancel at any time with the “Cancel subscription” button in your account settings, or by emailing support@qrcode-alligator.com from your account address. Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for, and the account then moves to the free tier. Every tracked code keeps resolving.
If we end your plan or the Service
If we close a paid account, end a paid plan or end the Service, Paddle refunds the prepaid fees for the unused time.
Free trial
The 60-day trial takes no payment card and never charges you, so there is never anything to refund.
How to ask for a refund
Email support@qrcode-alligator.com from the address on your account, with the order number from Paddle's receipt. Paddle sends the refund to the payment method you used.
